Shipping Policy

Effective Date: October 18, 2026

1. Introduction

Welcome to the official Shipping Policy of QUELMI BCN SL, the operator of the travel essentials e-commerce website accessible at [www.quelmibcn.com]. As a small, travel-focused team based in Spain that curates only practical, space-saving travel essentials designed to make every journey smoother from weekend coastal getaways to long cross-continent adventures across Europe, we have built our shipping framework to be transparent, reliable, and tailored to the needs of travelers who expect their gear delivered in time for their upcoming trips. This policy clearly outlines all of our shipping rules, delivery timelines, fee structures, and relevant procedures, and complies fully with the EU consumer protection regulations and Spanish LSSI-CE requirements. Placing an order on [www.quelmibcn.com] confirms your full acknowledgment and agreement to all terms laid out in this shipping policy.

2. Order Processing Timeline

All orders submitted on our website will enter our dedicated processing queue immediately after your payment is fully verified and confirmed by our secure payment gateway. Our in-house warehouse team located at our Barcelona headquarters completes order quality checks and packing for every travel essential product in your order, from family-size toiletry organizers, RFID blocking passport holders, durable luggage tags to leak-proof collapsible cups.
Standard order processing takes 1 to 3 business days, excluding weekends and official Spanish public holidays. For orders that include customized products such as our Luxury Passport Holder with Gold Foil Initial Monogram and engraved aluminum metal luggage tags, the extended personalization process will add 2 additional business days to the processing timeline. You will receive an automated order confirmation email immediately after your payment clears, and a separate shipping notification that includes your valid tracking number as soon as your order is dispatched from our facility.

3. Shipping Coverage and Delivery Zones

We currently offer shipping services to 32 countries and regions across the European Economic Area (EEA), to ensure our space-saving travel essentials reach every traveler planning their journey within Europe. We have categorized all delivery zones with corresponding clear service terms:

• ‌Domestic Spain (including Balearic Islands and Canary Islands)‌: Our standard local shipping service covers all regions across mainland Spain, the Balearic Islands, and Canary Islands.
• ‌European Union and Schengen Area Countries‌: We provide fully tracked shipping to all 27 EU member states, plus Norway, Iceland, and Liechtenstein.
• We do not offer international shipping services to destinations outside the EEA at this moment, as we are committed to maintaining the consistent, fast delivery quality our European customers expect from our small local team. We will update this policy immediately on [www.quelmibcn.com] if we expand our shipping coverage to additional regions in the future.

4. Shipping Fees and Free Shipping Threshold

Our shipping fee structure is designed to be fair and transparent, with no hidden extra charges added to your checkout process at any point:

• ‌Domestic Spain Standard Shipping‌: A flat rate of 3.95 € applies to all orders under 40.00 €. All orders with a total value equal to or over 40.00 € automatically qualify for completely free standard domestic shipping.
• ‌EU and Schengen Area Standard Shipping‌: A flat rate of 7.95 € applies to all orders under 70.00 €. All orders with a total value equal to or over 70.00 € automatically qualify for free standard tracked shipping across these regions.
• ‌Express Shipping Option‌: Customers who need their travel essentials delivered urgently before an upcoming trip can select our paid express shipping service at checkout. The express shipping rate is 9.95 € for domestic Spanish orders, and 14.95 € for EU and Schengen Area orders, regardless of your order total value.
  We do not add any extra hidden fuel surcharges, remote area handling fees, or processing fees to any of our shipping services. All displayed fees at checkout are the final amount you will pay for delivery.

5. Estimated Delivery Timelines

All estimated delivery timelines count from the date your order is marked as dispatched from our Barcelona warehouse, not from the date you submit your order:

• ‌Domestic Spain Standard Shipping‌: 2 to 4 business days after dispatch. For customers in central Barcelona metro areas, delivery can often be completed within 1 business day after dispatch.
• ‌Domestic Spain Express Shipping‌: 1 to 2 business days after dispatch, for all metro areas across mainland Spain.
• ‌EU and Schengen Area Standard Shipping‌: 5 to 10 business days after dispatch, depending on the destination country’s local logistics speed.
• ‌EU and Schengen Area Express Shipping‌: 3 to 5 business days after dispatch, with priority handling throughout the entire logistics chain.
  Please note that our estimated delivery timelines are non-guaranteed reference values. Rare unforeseen circumstances including extreme weather events, local public holiday logistics pauses, or temporary customs inspection delays in destination countries may extend the actual delivery time slightly. We will not be held liable for any indirect losses caused by such delays that are outside our reasonable operational control.

6. Delivery Tracking and Signature Requirements

As soon as your order is dispatched, we will send a full shipping notification email to the contact email you provided at checkout, including a direct link to your real-time order tracking page, powered by our vetted, trusted logistics partners. You can check the latest status of your parcel at any time through this link.
All our parcels require a valid signature upon successful delivery. If no one is available to receive the parcel at your designated shipping address at the time of the courier’s first visit, the local logistics carrier will leave a delivery notification slip at your door, and arrange 2 additional re-delivery attempts for you free of charge. If all 3 delivery attempts are unsuccessful, the parcel will be temporarily held at the nearest local courier pickup point, and you can arrange to collect it personally within 7 calendar days with a valid ID document.

7. Failed Delivery and Returned Parcels

If a parcel is returned to our Barcelona warehouse as undeliverable for reasons that are not caused by our side, including but not limited to you providing an incorrect, incomplete shipping address at checkout, you refusing to pay any applicable local import duties (though none apply for intra-EEA shipments), or you failing to collect the parcel from the pickup point within the specified 7-day window, we will contact you to confirm the next steps. If you wish to have the order re-shipped to a corrected valid address, you will be required to cover the full cost of the new shipping label. If you no longer wish to receive the order, we will process a refund for the product value only, after deducting the original outbound shipping cost we already paid to the logistics provider, in full alignment with our Refund and Returns Policy.

8. Contact Information

If you have any questions related to your shipping status, delivery address modification before order dispatch, or any other inquiries about this shipping policy, you can reach out to our customer support team via the following official contact methods:
QUELMI BCN SL
Carrer de Muntaner 193, Planta Baja, 08036 Barcelona, Spain
Contact Email: [email protected]
Contact Phone: +34 931 373 393
Our support team operates from 9:00 to 18:00 CET, Monday to Friday, and will respond to all your shipping-related inquiries within 24 business hours. We will always do our best to help adjust your order shipping arrangement and make sure your new travel essentials arrive in time for your next upcoming adventure.