Terms of Service

Effective Date: October 18, 2026

1. Introduction and Acceptance of Terms

Welcome to the official Terms of Service of QUELMI BCN SL, the operator of the e-commerce website accessible at [www.quelmibcn.com]. As a small, Spain-based travel-focused team that curates practical, space-saving travel essentials for every type of journey from weekend coastal getaways to long cross-continent adventures across Europe, we design our entire online platform to deliver a smooth, joyful shopping experience for all travel lovers. These Terms of Service set out the legally binding rules and agreements that govern your access to and use of our website, all related services, and all product purchases completed through our platform.

By browsing [www.quelmibcn.com], creating a user account, submitting an order, or interacting with any of our site features, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence) and you have full legal capacity to enter into this binding agreement with QUELMI BCN SL. If you are accessing and using this website on behalf of a business or organization, you confirm that you hold full legal authority to bind that entity to these Terms, in which case the references to “you” in this document will refer to that represented entity.

If you do not agree to all provisions laid out in this Terms of Service, you are not permitted to access our website, use any of our services, or purchase any products from our platform. These Terms apply alongside our standalone published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are publicly accessible via the footer of our homepage and form an integrated, full legal agreement between you and QUELMI BCN SL.

2. Platform and Service Description

[www.quelmibcn.com] is an exclusive direct-to-consumer e-commerce platform that sells our curated catalog of travel essentials, including toiletry bags, passport covers, luggage tags, collapsible cups, foldable water bottles, and all other travel-related practical products listed in our shop. We do not operate as a third-party marketplace, and all products available for sale on our site are sourced, inspected, stocked, and shipped directly by the QUELMI BCN SL team from our headquarters in Barcelona, Spain.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial shopping purposes. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website content, product designs, service access, or brand assets for any commercial purposes without our explicit written prior approval. We reserve the right to modify, suspend, or discontinue any part of our website service, product catalog, or feature functionality at any time without prior notice to you, and we will not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

3. User Account Registration and Security

While you are welcome to browse most sections of [www.quelmibcn.com] as a guest user, you will be required to create a user account if you wish to access advanced features including saving preferred shipping addresses, viewing full historical order records, and saving your favorite products to a dedicated wishlist. When you register for an account, you agree to provide accurate, current, and complete information about yourself, and to promptly update your account settings to keep all your personal details up to date.

You are solely responsible for safeguarding the login credentials for your account, including your account password. You agree to take full responsibility for all activities that occur under your user account, and you will immediately notify us via our official contact email [email protected] if you become aware of any unauthorized access to your account or any other security breach. We will not be liable for any loss or damage arising from your failure to comply with this security obligation. We reserve the right to terminate your user account at our sole discretion if we detect fraudulent activity, repeated policy violations, or any behavior that harms the normal operation of our platform or the interests of other users.

4. Product Information, Pricing, and Order Submission

We take all reasonable efforts to ensure that all product descriptions, images, specifications, and pricing information displayed on [www.quelmibcn.com] are as accurate as possible. However, minor unavoidable discrepancies may occasionally appear, including subtle color variations between the product images displayed on different device screens and the physical product, or unintentional typographical errors in product pricing. We reserve the right to correct any errors, inaccuracies, or omissions at any time, even after an order has been submitted and confirmed, and to update or change product information at any time without prior notice.

All product prices displayed on our website are denominated in Euros (EUR), and include the applicable Spanish value-added tax (VAT) for all customers located within the European Economic Area (EEA). Prices do not include applicable shipping fees, which will be clearly displayed during the checkout process before you confirm your order. All promotional offers, discount codes, and limited-time pricing events are valid for the specified duration indicated on our website, and are subject to additional stated terms that apply alongside these Terms of Service.

When you submit an order on our website, you are making a binding offer to purchase the selected products in your shopping cart, under the terms and conditions outlined in these documents. We reserve the full right to accept or reject your order for any legitimate reason, including but not limited to product availability issues, errors in product or pricing information, suspicion of fraudulent transaction activity, or if we are unable to verify your provided billing or shipping details. The sales contract between you and QUELMI BCN SL is only formally formed when we send you a separate order dispatch confirmation email, after your payment is fully verified and we confirm the ordered products are in stock and ready to be shipped.

5. Payment Terms and Transaction Security

All payments for orders placed on [www.quelmibcn.com] can be completed via supported payment methods including major credit cards, debit cards, and Klarna buy-now-pay-later services, as clearly listed on our checkout page. You confirm that you are the legal authorized holder of the payment method you use to complete your purchase, and that you have sufficient funds or credit coverage to cover the full cost of your order. All payment processing is handled through industry-standard, fully encrypted secure third-party payment gateways, and we never store your complete credit card or debit card details on our own website servers.

If a payment transaction encounters an error, is disputed, or is reversed after your order has already been dispatched, you agree to be fully responsible for all resulting losses, costs, and related recovery fees incurred by QUELMI BCN SL. We reserve the right to restrict or permanently ban any user who submits fraudulent payment disputes or chargeback claims without valid legal justification from accessing our website and placing any future orders.

6. User Conduct and Prohibited Activities

When accessing [www.quelmibcn.com], you agree to not engage in any of the following prohibited activities:

1. Violating any applicable local, national, or international laws, regulations, or third-party legal rights while using our website.
2. Attempting to gain unauthorized access to our website server, user accounts, other user personal data, or any other protected system resources through hacking, password mining, or any other illicit means.
3. Uploading, transmitting, or distributing any malicious software, viruses, worms, or harmful code that is designed to disrupt, damage, or compromise the functionality of our website or related IT infrastructure.
4. Copying, reproducing, distributing, publicly displaying, or modifying any of our website’s original content, including product photos, brand copy, design assets, and website layout, without our explicit written prior consent.
5. Submitting any unauthorized automated data collection activities, including web scraping, data mining, web robots, or similar bulk data harvesting tools, to access and extract data from our website for any commercial or unrelated purposes.
6. Impersonating any natural person, legal entity, or falsely stating or otherwise misrepresenting your affiliation with any person or organization, including falsely claiming to be an employee or authorized representative of QUELMI BCN SL.
7. Posting or transmitting any unlawful, defamatory, offensive, threatening, obscene, or otherwise objectionable content on our website, including in product review sections, contact form submissions, or any other public interactive features on our platform.

We reserve the right to immediately suspend or permanently restrict your access to our website, and take any other necessary legal actions, if we determine that you have engaged in any prohibited activities listed above.

7. Intellectual Property Rights

All content published on [www.quelmibcn.com], including but not limited to text copy, product photographs, graphic designs, brand logos, website layout, original video content, software code, and all other digital assets, is the exclusive intellectual property of QUELMI BCN SL, and is protected by applicable Spanish, EU, and international copyright, trademark, and other intellectual property laws.

You are not permitted to use, reproduce, modify, distribute, or publish any of our intellectual property assets for any purpose that is not explicitly permitted under these Terms of Service, without our prior explicit written approval. The QUELMI BCN brand name, logo, and all related brand marks are registered trademarks and exclusive property of QUELMI BCN SL, and no use of these marks is allowed without our formal written authorization.

If you choose to submit voluntary user-generated content to our website, including product reviews, feedback, or user travel stories, you automatically grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, distribute, and display that content for the purposes of operating, promoting, and improving our e-commerce platform, unless you explicitly notify us in writing that you wish to retract this permission and remove your submitted content.

8. Third-Party Links and Services

Our website may occasionally include links to external third-party websites or services, such as our official social media profile pages, or trusted partner service provider portals. These third-party sites are not operated or controlled by QUELMI BCN SL, and we have no authority over, and assume no responsibility for, the content, privacy policies, or terms of service of any third-party websites you access via links from our platform.

You acknowledge and agree that QUELMI BCN SL shall not be liable for any loss or damage that may be incurred by you as a result of your use of any external third-party website content or services. We strongly recommend that you review the full terms of service and privacy policy of any third-party site you visit after leaving [www.quelmibcn.com], before you submit any personal data or complete any transactions on those platforms.

9. Disclaimer of Warranties

Our website and all related services and products are provided on an “as is” and “as available” basis, without any explicit or implied warranties of any kind. QUELMI BCN SL makes no representations or warranties that our website will meet all your specific requirements, that the platform will operate uninterrupted, error-free, or completely secure at all times, or that all defects on our website will be fully corrected.

We do not warrant that the quality of any products, services, information, or other content purchased or obtained by you through our website will fully meet your expectations, though we always implement strict multi-step quality inspection processes for all our travel essentials to ensure they meet our published durability and performance standards. All implied warranties including warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights are disclaimed to the fullest extent permitted by applicable Spanish and EU consumer protection laws.

10. Limitation of Liability

To the maximum extent permitted by applicable law, QUELMI BCN SL, its directors, employees, partners, agents, suppliers, or affiliates shall in no event be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, travel planning disruptions, or personal injury, arising from your access to or use of our website, products, or related services, regardless of the legal theory of liability, and even if we have been advised of the possibility of such damages in advance.

In no scenario shall our total aggregate liability to you for any and all claims arising from your use of our platform or product purchases exceed the total amount that you actually paid to QUELMI BCN SL for the specific order or service that gave rise to the relevant claim. This limitation of liability clause does not apply to any liability that cannot be excluded or limited under mandatory applicable law, including personal injury caused by our proven negligence, or fraudulent misrepresentation.

11. Termination of Agreement

These Terms of Service shall remain in full force and effect for the entire duration of your access to and use of our website platform. We reserve the right to immediately terminate or suspend your user account, and block all future access to our website, at our sole discretion, at any time and for any reason, without prior notice to you, including for any breach of any provision laid out in this Terms of Service.

Even after the formal termination of this agreement for any reason, the following clauses will continue to remain in full legally binding effect: all intellectual property right provisions, user indemnification obligations, disclaimers of warranties, limitations of liability, dispute resolution rules, and all other clauses that are reasonably intended to survive the termination of a service agreement.

12. Amendments to Terms of Service

We reserve the right to update, modify, or revise these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new regulatory requirements, or adjustments to our service processes. When we make material changes to this document, we will update the “Effective Date” displayed at the top of this Terms of Service page, and publish a prominent notification alert on the homepage of [www.quelmibcn.com] to inform all users of the upcoming revisions, at least 10 calendar days before the revised terms officially take effect.

Your continued access to our website or submission of new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all updated provisions in the revised document. If you do not agree to the revised terms, you may not continue to use our website services or purchase new products from our platform.

13. Governing Law and Dispute Resolution

These Terms of Service, and any separate agreements where we provide you with services, shall be governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to its conflict of law provisions. Any disputes, claims, or controversies arising out of or relating to these Terms of Service, your use of our website, or your product purchase transactions shall first be resolved through good faith amicable negotiation.

If the dispute cannot be resolved through friendly negotiation within 30 calendar days, both parties agree that the exclusive jurisdiction for all legal proceedings shall be held in the competent courts located in Barcelona, Spain, in full compliance with applicable EU consumer protection regulations. For consumer users residing in other EEA countries, you retain the right to bring proceedings in the courts of your country of residence if applicable mandatory consumer protection laws grant you that right. You may also submit a dispute to the relevant official online dispute resolution (ODR) platform operated by the European Commission for alternative out-of-court resolution.

14. Contact Information

If you have any questions, concerns, or requests related to any provision of these Terms of Service, you may contact our official support team via the following verified contact details:
QUELMI BCN SL
Carrer de Muntaner 193, Planta Baja, 08036 Barcelona, Spain
Contact Email: [email protected]
Contact Phone: +34 931 373 393
Our support team operates during the hours of 9:00 to 18:00 CET, Monday to Friday, and we will respond to your inquiry within 24 business hours.